Session Materials
Real Options
Real Options is a decision-making process for managing uncertainty and risk. It's a simple and powerful approach that helps us make better informed decisions by understanding and responding to the psychological effects uncertainty has on our behaviour, both as individuals and in groups.
Real Options handout in English
Real Options handout en français
Nine Boxes
The Nine Boxes is an interview technique from the "Solution Selling" sales process. It helps us to discover what the real problem of the customer is, to find out who is affected by the problem and to co-create a vision of the future with all those affected by the problem. At the end of such interviews we have a deeper understanding of our customer and they are enthusiastic to participate in a project to solve their problems. We have everything we need to start writing user stories.
I'm not a Bottleneck! I'm a free man!
The Theory of Constraints offers a simple but effective process improvement process: the "5 focusing steps". The 5 steps consist of continuously
- making the goal of the system explicit
- finding the bottleneck where the system's constraint lies
- exploiting the constraint to get the most value
- subordinating every decision to the constraint
- elevating the bottleneck
The session introduces the theory with a playful simulation. After the simulation, participants apply the techniques to real-world cases in a workshop.
English Session handbook
English Job instruction sheets for the simulation
French Job instruction sheets for the simulation
English Handout
French Handout
These sessions are licensed Creative Commons 2.0 Share-Alike, By Attribution by Portia Tung and Pascal Van Cauwenberghe.
You can download, use and re-use them.
